Gaming should be enjoyable, not stressful. v9999 believes every member deserves to play in a healthy, safe, and responsible way. All our tools and support are available free of charge.
V9999 is a trusted gaming platform in Bangladesh. We want every member to enjoy gaming as a healthy form of entertainment — without putting strain on family or finances.
Responsible gaming isn't just about playing less. It means playing mindfully — knowing when to stop, how much time and money is appropriate, and maintaining a healthy balance with family and work.
On this page, we'll walk you through all the Responsible Gaming tools available at v9999, the signs of addiction, and how to get help.
If you or someone you know is struggling with a gaming addiction, please reach out to our support team immediately. We won't judge — we're here to help.
All tools are completely free and available to all members
Set your own daily, weekly, or monthly deposit limit. Reductions take effect immediately; increases require a 7-day waiting period.
Set a daily time limit for your gaming sessions in advance. Once the limit is reached, the system will notify you and end the session automatically.
Pause your account for a set period ranging from 1 day to 6 weeks. You will not be able to log in during this time.
Keep your account closed for 6 months to 5 years, or permanently. You will not be permitted to create a new account during the exclusion period.
Receive pop-up reminders at set intervals between 15 minutes and 2 hours — showing how long you've been playing and how much you've spent.
View a full history of all your bets, wins, losses, and spending. The data you need to make informed decisions is right at your fingertips.
Log in to your v9999 account and click the profile icon in the top right corner.
In your account settings, look for the "Responsible Gaming" option.
Deposit limit, session time, cooling-off period, or self-exclusion — choose whichever tool you need.
Set your preferred limit or duration. Reductions take effect immediately; increases require a 7-day waiting period.
For any issue or question, contact our support team via 24/7 live chat or email.
If you feel you're spending a little more than intended — start with this tool. It's the simplest and most effective option.
If you feel your playing time is increasing or you need a break from gaming — take a few days off.
If you feel gaming is getting out of control — this is the option for a long-term or permanent break.
Once self-exclusion is activated, it cannot be cancelled before the period ends. Please think carefully before making this decision.
Answer the following questions honestly. If you answer "Yes" to more than 3, consider seeking help.
Answering "Yes" to 3 or more questions may be a sign of concern. Please contact our support team or activate self-exclusion on your own.
Check yourself against these indicators regularly. If gaming is negatively affecting any of the areas above, take action right away.
We at v9999 are committed to always putting our members' well-being above profit. We will never pursue revenue by fostering addiction.
If gaming has you feeling overwhelmed right now and things seem out of control — please don't face it alone. The v9999 support team is here for you. No judgment, just help.
Please Note: Money lost on gaming can be recovered — but the damage to your mental health can cost far more.